Refund Policy

we strive to provide exceptional service and ensure that our customers are completely satisfied with their experience. However, we understand that circumstances may arise where a refund is requested. This refund policy outlines the process, eligibility, and guidelines for refunds across all services provided by our company.

1. General Refund Guidelines

We aim to address all refund requests promptly and fairly. Please read through the following guidelines to ensure your request is handled correctly:

• Eligibility for Refunds: Refunds will only be considered if the service provided was defective, incomplete, or not as described. If you are dissatisfied for any other reason, we encourage you to reach out to our customer service team for resolution.

• Refund Requests: All refund requests must be submitted in writing to our customer service team within a specified time period from the date of service or purchase. Details regarding the refund request, including your reason for seeking a refund, will be required for processing.

• Non-Refundable Services: Certain services, such as non-refundable booking fees, deposits, or customized services, may not be eligible for a refund. Please review our terms and conditions for more information on these exceptions.

2. Service-Specific Refund Policies

2.1. Moving Services

• Cancellation of Service:

  • If you cancel your scheduled move more than 48 hours before the scheduled date, you will receive a full refund, excluding any non-refundable booking fees.

  • If you cancel your move within 48 hours of the scheduled move date, a cancellation fee of 25% of the total service cost will apply.

  • If you cancel on the day of the move or fail to show up, no refund will be issued.

• Damages or Loss:

  • If there is damage to your property during the moving process, we will investigate the cause. If we are at fault, we will provide a partial or full refund depending on the extent of the damage. We may also offer compensation for the replacement or repair of the damaged item(s), subject to the conditions outlined in our insurance policy.

  • If an item is lost during the move, a full refund may be issued or a replacement arranged, based on the circumstances and the outcome of the investigation.

2.2. Packing Services

• Refund for Packing Services:

  • If you request a refund for packing services due to dissatisfaction, we will first attempt to resolve the issue by offering additional packing or alternative solutions. If resolution is not possible, a refund will be processed for the packing services provided, based on the amount of work completed.

  • If materials used during packing are defective or were insufficient, a partial refund for the cost of materials may be considered.

2.3. Storage Services

• Storage Fees:

  • If you are unsatisfied with the storage service provided, refunds for unused storage time may be considered, subject to the terms of the storage agreement. Requests for refunds should be made within 7 days of the storage service end date.

  • Storage fees for a full month are non-refundable after the first 5 days of use, and no refund will be issued for early termination unless otherwise specified in the contract.

2.4. Additional Services (e.g., Furniture Assembly, Specialty Item Handling)

• Refund for Additional Services:

  • Refunds for specialty services such as furniture assembly, disassembly, or handling of fragile items will be considered if the service was not completed as agreed, or if an issue arises due to negligence on our part. A partial refund will be issued for incomplete work, and if the service was not rendered at all, a full refund will be provided.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact Customer Service:

   • Reach out to our customer service team by emailing [Customer Service Email] or calling [Customer Service Phone Number]. Please include your order number, service details, and the reason for the refund request. If applicable, provide photographs or documentation to support your claim.

2. Refund Request Review:

   • Once we receive your request, we will review the details and investigate the circumstances surrounding your refund claim. Our team may request additional information or documentation to process the refund effectively.

3. Decision and Communication:

   • Within 10 business days of receiving your refund request, you will be notified of the decision. If your request is approved, we will issue the refund to your original payment method.

   • In the event your refund request is denied, we will provide a detailed explanation, and we may offer alternative solutions or compensation.

4. Refund Processing:

   • If approved, refunds will be processed to your original payment method. Please allow up to 7-10 business days for the refund to be credited to your account, depending on your bank or credit card provider.

4. Partial Refunds and Adjustments

In certain cases, we may offer a partial refund or credit toward future services if only a portion of the service was provided or if the issue is not related to our company's fault. For example:

• Service Incomplete: If only part of the service was completed satisfactorily, a partial refund will be considered based on the percentage of the service completed.

• Customer Preferences: If you request a change in service after the start of your move or after packing materials have been provided, an adjustment to your final bill may be offered rather than a full refund.

5. Non-Refundable Items

The following items and services are generally non-refundable:

• Deposits: Any deposits paid to secure a booking, unless otherwise specified in the contract.

• Non-refundable booking fees: Fees charged to reserve a service or time slot.

• Custom Requests: Services or items that were customized or tailored specifically to your needs and that cannot be reused or resold.

• Third-Party Services: Any services or products provided by third parties that are non-refundable under their respective policies.

6. Special Circumstances and Exceptions

In exceptional circumstances, such as natural disasters, accidents, or unforeseen events beyond our control, refunds may be issued on a case-by-case basis. We will work with you to find a fair solution under such circumstances.

7. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes to this policy will be posted on our website, and the updated policy will apply to all new transactions made after the revision date. It is important to check the refund policy periodically for updates.

Contact Us:

If you have any questions or concerns about this refund policy or would like to discuss a refund request, please contact our customer service team at:

• Email: TalonEisenhart@yahoo.com

• Phone: 7853002001

• Address: 1218 Manhattan 66502   

We are committed to providing our customers with the best service possible, and we appreciate your understanding as we work to resolve any issues promptly.